terms and conditions
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Creative Scapes London Ltd and/or Creative Scapes Gardening Ltd Contract for Domestic & Commercial Fencing, Landscaping and/ or Gardening Works

1.1 The definitions and rules of interpretation in this clause shall apply in these terms and conditions.

Commencement Date means the date that the Contractor shall commence work as agreed between the Contractor and the Client from time to time, but no later than 30 days from the date of the Quotation, unless otherwise agreed in writing between the Contractor and the Client.

Completion Date means the date the Works are intended to be completed as agreed between the parties from time to time.

Contractor means the contractor; Creative London Ltd and or Creative Scapes Gardening Ltd supplying the Quotation to which these terms and conditions apply.

Client means the person, firm or company who enters into a contract with the Contractor for the provision of fencing & landscapingworks.

Intellectual Property means the plans, drawing and Specifications submitted by the Contractor (whether before or after the making of the contract).

Quotation means the written estimate provided by the Contractor for the completion of the Works.

Site means the location where the works are to be performed by the Contractor.

Specification means the documents including detailed plans and/or drawings describing the Works provided by the Contractor.

Works means the work to be carried out by the Contractor under the contract as set out in the Specification together with any other services which the Contractor agrees to provide to the Client.

1.2 Paragraph headings shall not affect the interpretation of these conditions.

1.3 A person includes a natural person, corporate or unincorporated body (whether or not having a separate legal personality) and that person’s legal and personal representatives, successors and permitted assigns.

1.4 Words in the singular shall include the plural and vice versa.2.  


2.1 In these conditions of sale:
(a)The company means Creative London Ltd and/or Creative Scapes Gardening Ltd.

(c)The customer means any person contracting with the company for the supply of products or services.
(d)These conditions may only be modified by a variation in writing signed on behalf of the company by a Director.
(e)Making a purchase will be taken as agreement to these conditions of sale.


3.1 The contractor (Creative London Ltd/Creative Scapes Gardening Ltd) shall carry out and complete the fencing and/or landscape work described in the Contract documents in a good and work manlike manner. He shall have no obligation to execute any further work unless otherwise agreed in writing between the parties.If there shall be any discrepancy between any specification and drawing, the description contained in the specification shall prevail over the drawing.

3.2 The client is responsible for obtaining any necessary planning permission for the works and for fulfilling statutory requirements.

3.3 These Conditions shall be deemed to be incorporated into any contract between the Client and the Contractor and shall take precedence over any other terms and conditions (unless identified and agreed in writing by the Client/Contractor, and any deletion, substitution or amendment to these terms shall not take place unless agreed in writing by the Contractor and the Client.

3.4 If there is any inconsistency between the drawings and/or plans and any description of the works in the Specification, the latter shall prevail.

3.5 The Contractor shall carry out and complete the fencing and/or landscape and/or gardening works described in the Specification with reasonable care and skill and in a proper and workmanlike manner. Should any inconsistencies be found between the contract documents, these are to be highlighted and a revised price agreed prior to the Commencement Date. If any such inconsistency comes to light after the Commencement Date the Contractor shall be entitled to be paid a reasonable sum for any extra work or cost thereby incurred.

3.6 The Client shall obtain all permissions, give all notices and pay all fees required under any Act of Parliament or any regulation or bye law of any local authority or statutory undertaker having any jurisdiction with regard to the Works and the Client shall indemnify the Contractor against any claim, proceedings, loss or expense resulting from the Client’s breach of this clause in whole or in part. The Client must produce copies of all relevant approvals to the Contractor prior to the Commencement Date. If not produced, work should not commence.


4.1 A quotation shall remain open for acceptance within thirty days of the date shown and thereafter lapses automatically.


5.1 Variations to the works as described will only be undertaken upon instructions given in writing by the Client to the Contractor. Oral instructions will not be instructed. It should be noted that site personnel have no authority to alter the contract in anyway. The price of any additional work, properly treated as a variation, will be based upon costs prevailing at the date of the instruction


6.1 The Contractor shall provide the Quotation in writing specifying the Works to be carried out and a breakdown of the cost of the Works.

6.2 The Quotation shall remain open for acceptance for 30 days (or such other period as may be agreed in writing) from the date it is provided by the Contractor.  If the Quotation is not accepted by the Client in writing within this period, the Quotation will lapse and be deemed to have been withdrawn.

6.3 If the Client accepts the Quotation in writing within the period stipulated in clause 3.2 the price contained in the Quotation shall become the ‘Contract Sum’except as expressly provided in these terms. A binding contract will come into existence when the Client accepts the Quotation in writing.

6.4 The Client may issue to the Contractor reasonable instructions to vary and modify the quality and quantity of the Works.  All instructions given by the Client must be given in writing. The Contractor is not under an obligation to carry out a verbal instruction until it is confirmed in writing, except in the case of an instruction being issued by the Client in an emergency e.g. health and safety matters.  All instructions issued in an emergency shall be confirmed in writing within 3 days and the Contractor shall be entitled to be paid for work properly carried out in accordance with any such instruction.

6.5 If the variation will alter the cost of carrying out the Works, the Contractor will provide a written Quotation and cost breakdown for the cost of carrying out the variation and the effect it will have on the Completion Date. The Client and the Contractor will agree an adjustment to the Contract Sum in writing. If the Client receives the amended Quotation and wishes to proceed, the Client shall confirm his instruction to proceed in writing, accepting the new Quotation and the extended Completion Date.

6.6 Where any additional or substituted work is of a similar nature to the Works, such works should be valued to the cost breakdown set out in the Quotation.  Otherwise such work shall be valued at fair rates and prices agreed prior to execution and any additional payment due to the Contractor or any extension to the Completion Date shall be added to the Contract Sum and Completion Date respectively.

7.1 If this contract is made at a location which is not the usual place of business of the Company, you may have rights to cancel the same under the Consumer Contracts etc. Regulations 2013.  Provided you have been supplied with a notice as prescribed by such Regulations (which, if applicable, should be attached to and is hereby incorporated in this contract document), such right to cancel will expire 14 days after receipt of the said notice.

8.1 The Contractor shall be entitled to receive interim payments at the intervals stated in the Quotation.  If no payment interval is agreed the first interim payment shall be due within 14 days of the first agreed valuation date. If no valuation dates are stated or agreed the Contractor may invoice monthly and payment shall become due 14 days after receipt by the Client of the Contractor’s monthly applications.

8.2 Where monthly payment periods apply the first interim payment shall not become due until 28 days after the Commencement Date, thereafter payment shall become due 28 days after receipt by the Client of the Contractors application.

8.3 Fortnightly or weekly payment periods shall apply as above 6.2, but after 14 days or 7 days respectively.

8.4 Without prejudice to the Contractor’s other rights and remedies, if the Client shall fail to pay as provided in the above clauses, the Contractor shall be entitled to suspend Works 7 days after giving notice to that effect to the Client.

8.5 The Client shall pay to the Contractor any Value Added Tax properly chargeable on the supply to the Client of any goods and services under these terms.  The Client may at any time request appropriate evidence of the Contractor’s current VAT registration status. Should the Contractor fail to provide evidence then the Client may withhold amounts attributable to VAT on any outstanding payment.

8.6 Interest on all payments due from the Client to the Contractor shall accrue and be payable from the date when payment first becomes due on a daily basis until the date of actual payment at a rate equivalent to 4% over the base lending rate for the time being of National Westminster Bank plc and shall accrue at such rate after as well as before any judgment.

9.1 The Client warrants that the site is free from springs, flooding, rock, tree stumps not specified to be removed, mine workings, covered wells or other cavities, running sand,service pipes and cables, sewage or land drains, foundations of former buildings or other hazards or obstructions which are not discoverable upon visual inspection of the surface of the site or made known in writing by the Client to the Contractor prior to the date upon which the Contractor submits the quotation overleaf. If the Client breaches the above warranty the Contractor shall be entitled to make a reasonable charge for all additional work necessarily and properly executed by the Contractor as a result.

9.2 Adequate access to the site must be made available by the Client to the Contractor to enable the work to be carried out in a regular and economic manner.

10.1 The Contractor undertakes to use all reasonable endeavors to complete the works within a reasonable time. the Contractor shall incur no liability however for any delays or non-performance arising from force majeure, adverse weather conditions, strikes, lock-outs, war or other hostilities or any active event beyond his reasonable control in whole or in part.

11.1 The Client shall give to the Contractor full possession of the Site together with proper and adequate access to allow the Contractor to carry out and complete the Works and the Contractor shall commence the Works on Site on the Commencement Date.

11.2 The Contractor shall take possession of the Site and commence the Works on the Commencement Date and shall proceed with due diligence and use reasonable endeavors to complete the Works by the Completion Date.

11.3 If it becomes reasonably apparent to the Contractor that the progress of the Works is being delayed and/or the Works will not be completed by the Completion Date, the Contractor shall within 7 days of any event or occurrence giving rise to such delay notify the Client in writing of the cause and duration of such delay. The Completion Date will be extended by a fair and reasonable amount of time if the Contractor:a) Has to spend extra time completing the Works because of variations made to the Specification.b)the Works are delayed by any act or omission of the Client.c)cannot finish the  Works on time  for  reasons beyond  his control such as  excessively adverse weather conditions,  and/or  variable  Site  conditions  and/or  any  delay  caused  by  the  Client  and/or  late  delivery  of supplies to site.

11.4 The Contractor  shall  be  entitled  to  claim  any  reasonable  additional  costs  incurred  as  a  result  of  the Completion date being extended due to any events that may occur in clause 11.3 and such additional costs shall be added to the Contract Sum.

11.5 All  warranties,  conditions  and  other  terms  implied  by  statute  or  common  law  are,  to  the  fullest  extent permitted by law, excluded from the contract.

11.6 Nothing in these terms limits or excludes the liability of the Contractor;(a)for death or personal injury resulting from negligence; or(b)for any damage or liability incurred by the Client as a result of fraud or fraudulent misrepresentation by the Contractor.

11.7 Subject to clauses 11.5 and 11.6, the Contractor shall not be liable for: (a)loss of use; or(b)any  special,  indirect,  consequential  or  pure  economic  loss,  costs,  damages,  charges  or  expenses including loss of enjoyment and injury to feelings; or(c)loss of profits or business.

11.8 The Contractor’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising out of or in connection with the performance or contemplated performance of the contract shall be limited to the amount of monies actually received by the Contractor under the contract.


12.1 Materials delivered to site become the responsibility of the Client, and the Contractor accepts no responsibility for loss, damage or expense after delivery of the materials to site for any reason, including pilfering while materials are on site during the course of the contract works, where such losses are beyond the Contractors reasonable control.

12.2 All materials bought on site by the Contractor, which prove to be in excess of his requirements, shall remain the property of and shall be removable by the Contractor who shall have the right to enter the site for that purpose.


13.1 Where any materials have been incorporated into the Works or the Site, the property in such materials and goods shall pass to the Client immediately upon their incorporation notwithstanding that the value of such materials and goods may not have been included in any interim payment or final payment or any payment received by the Contractor in respect thereof.

13.2 Unfixed materials and goods delivered, placed on or adjacent to the Site and intended for use in connection with the Works shall remain the property of the Contractor until the value of such materials and goods have been included in any interim or final payment and the amount has been discharged whereupon such materials and goods shall become the property of the Client.

13.3 The Client and the Contractor may agree payment for offsite materials and goods in which case such materials and goods shall become the property of the Client upon payment and shall be so identified.

13.4 The Intellectual Property submitted by the Contractor shall remain the property of the Contractor.  It may not be used by the Client, nor reproduced or communicated to a third party without the Contractor’s express prior written consent.


14.1 The Contractor undertakes to execute the basic requirements for the initial establishment of planting and grass areas, but, following the practical completion of the contract, the responsibility for proper maintenance of the site passes to the Client. (Guidance on maintenance operations will be supplied on request)

The  Contractor  guarantees  that  all  plants  and  trees  will  be  inherently  healthy  when  supplied.  Planting  and maintenance guidance is available on request, however responsibility for loss after the first growing season, cannot be accepted since site conditions are beyond the Contractors control

15.1 We offer an establishment guarantee of 3 months on all stock we have supplied and planted. Deciduous items planted outside the growing season (from September through to March) have an extended guarantee to the end of the May.

15.2 Our guarantee policy:
(a)The  above  establishment  guarantee  is  subject  to  certain  conditions  described  below.  In  the  rare occurrence  of  plant  failure  we  will  do  our utmost  to  replace  the  plant  with  one  of  the  same  specification. Where exact replacements are not available an alternative choice will be offered. We will remove the original plant and replant the new one in its place at no extra charge.
(b)All trees must be secured using a stake and tie at the time of planting.
(c)This   warranty   does   not   cover   malicious   damage,   vandalism   and/or   failure   by   the   client,   his employees/staff or subcontractors to provide adequate water to the plant(s) during the course of the warranty period. Acts of God such as storm, excessive wind, flooding, drought, earthquake and the like are not covered by the warranty.
(d)For plants that are selected by the customer or the customer’s agent that are unsuitable for the soil, location or conditions in which they are planted, this guarantee does not apply. We will always try to advise as accurately as possible however all advice given is given to the best of our knowledge and without a site visit.
(e)Damage by pests and diseases is not covered.
(f)At  no  time  will  The  Company  be  responsible  for  more  than  the  value  of  the  original  plant(s)  and delivery.
(g)All sale items are sold without this guarantee. This includes sale items planted by us.

15.3   We  will  do  our  best  to  plant  where  the  customer  instructs  us to  however  if  planting  is  attempted  and deemed not possible due to, including but not limited to, underground obstructions, inappropriate planting conditions  or  roots,  we  will  discuss  this  with  the  customer.  Should  we  be  unable  to  make  contact  then  the customer will become liable for any re-delivery and/or re-planting charges.


16.1 All hardy  plants  purchased  (excluding  sale  goods)  are  guaranteed  for  the  first  three  months  from purchase against failure due to unidentifiable causes subject to:(a)The  company  being  advised  at  the  first  sign  of  any  problems  and  as  a  result  inspecting  the  plant if necessary.(b)Plants and Trees must be  suitably sited, planted, staked  and irrigated  in order  to be  covered by the guarantee.

16.2 In  the  case  of  unidentifiable  failure,  we  will  replace  the  plant  free  of  charge,  or  refund  the  purchase price, on evidence of the original purchase (receipt) being provided.

The Contractor guarantees that grass seed supplied has been tested and conforms to current EEC Regulations. It should be understood that a sward cannot be made in one season and that several seasons and careful cultivation, weeding and feeding are essential. No land is free from weeds and accumulated weed growth and dormant weed cannot be eradicated in a few cultivation. Therefore, when the Contractor undertakes to cultivate land it does not accept responsibility for subsequent weed


18.1 Subject to clause 18.2, the contract shall determine automatically upon the Completion of the Works in accordance with the Specification.

18.2 Without prejudice to its other rights and remedies, the Contractor may by written notice to the Client within 7 days determine its employment under the Contract by reason of any one or more of the following:
a)Failure by the Client to observes the provisions of Clause 11 hereof; and/or
b)The Client becoming insolvent or committing any act of bankruptcy or, being a company, making an arrangement  with  its  creditors,  or  (other  than  for  the  purposes  of  amalgamation  or  reconstruction),  the commencing of winding up proceeding or the appointment of a receiver and/or;
c)Failure by the Client to give access to the site under Clause 11.1; and/or
d)Breach of the Client’s warranty under Clause 9.1 and/or
e)Failure by the Client to accept a quotation issued under the terms of clause 9.2;and/or
f)Suspension of the Works, in whole or in part, for a period of 5 days, whether or not consecutive, due to any  act,  omission  or  default  of  the  Client  or  anyone  for  whom  the  Client  is  responsible.    Provided  that  the Contractor shall have stated the default alleged in a written notice and the Client shall have failed to rectify the default within 7 days of the date of such notice and provided further that the notice of determination shall not be given unreasonably or vexatiously.

18.3 The Contractor will be entitled to be paid by the Client for work properly carried out and/or materials supplied and materials ordered up to the date of determination of the Contractors employment under these Conditions.


Will be in accordance with recognized constructional and horticultural practice and that materials supplied will be suitable for their intended use. Where normal ground conditions prevail, the contractor warrants a 12-month defects period from the date of practical completion for any workmanship found to be defective due to any cause other than neglect, damage or theft. The contractor is unable to offer guarantees for products supplied outside itsown manufacture. Unless otherwise stated, timber supplied will be pressure treated. It should be noted that timber products can be prone to some natural movement in extreme weather conditions for which the contractor can accept no liability.

20.1 We guarantee that all our stock is healthy and ready for planting at the time of supply.

20.2 All information and advice provided is provided at no cost and to the best of our knowledge with the understanding that no site visit has been made.

21.1 An exchange or credit note will be given to any customer if they change their mind for plants that have not left the Nursery premises within 7 days of purchase.

21.2 We are unable to exchange plants that have been removed from the Nursery premises.

21.3 The customer agrees that the quality of the plant is satisfactory at the point of purchase.

22.1 All products are sold on the understanding of the following:

(a)No  warranty  is  given  or  implied  by  law  as  to the  quality  or  suitability  of  products  supplied  by  the company, except as stated in writing by the company.
(b)The  customer  fully  understands  that  plants  are  a  living  material  and  therefore  an  ever  changing product.
(c)The customer fully understands that plants are a perishable product and will deteriorate in quality if not provided with the appropriated aftercare.
(d)The customer will provide adequate levels of water from the point of delivery to maintain the quality of the plant(s) and promote healthy growth and establishment.


23.1 Delivery is normally within 1-2 weeks.
23.2 Standard delivery is within a 20 mile radius of the nursery.
23.3 The customer understands that the Nursery can only guarantee delivery to the front of the property. Any other delivery location should be requested in advance and may incur additional cost.
23.4 If a customer wishes for any vehicle to leave the public highway and enter their property or premises of delivery then the customer accepts liability for any damages caused to the property, vehicle or other.
23.5 If  the  company  cannot  gain  access  to  the  delivery  address  at  the  pre-arranged  delivery  time  then additional costs may be incurred and shall ultimately fall to the customer.
23.6 If there are any access problems it is the customer’s responsibility to inform the nursery of this no later than 2.00pm the day prior to delivery.
23.7 It  is  essential  that  the  customer,  or  somebody  appointed  by  the  customer,  be  at  the  delivery  point  to accept the delivery, check the goods and sign for the delivery. If there is no one to receive the delivery no liability for any loss or damage to the products following delivery will fall to the company.

It is the Contractors policy to reduce unnecessary landfill and waste. Where possible, suitable materials will be recycled on site. This is no way effects the quality of work supplied but has a positive effect on the environment and in most cases offers savings on project costs.

Where reasonable inspection of below ground conditions is not possible prior to quotation, the contractor reserves the right to make fair and reasonable charges for extra costs arising from poor underground conditions, obstructions or objects.

29.1 Any dispute, question or difference arising under or in connection with this contract shall in the first instance be submitted to adjudication in accordance with clause 29.2 and thereafter to the exclusive jurisdiction of the English Courts.

29.2 The Client and the Contractor shall have the right to have the dispute or difference referred to such person or persons as the parties may agree to appoint. The BALI Complaints procedure will be the initial path undertaken (details available on BALI Website www.bali.org.ukor BALI HQ on 024 7669 0333). In event that the parties fail to agree upon an independent Adjudicator within 14 days after either party has given to the other written notice to concur in the appointment of an Independent Adjudicator, the Complaints Committee of the British Association of Landscape Industries shall, upon request from either party, offer an Adjudicator.  The Adjudicator shall act as expert and shall not be bound to follow the principles of law but may decide the matter submitted to him according to what he considers fair and reasonable in all the circumstances. The costs of the proceedings shall be borne by both parties or as otherwise agreed with the Adjudicator.

30.1 This section sets out how the Company collects your personal data, how the Company uses it and who The company shares it with. Under the Data Protection Act 1998 (the "Act"), your data controller is the Creative Scapes London Ltd and/or Creative Scapes Gardening Ltd.

30.2 Use of your personal data
(a) By registering for the Club and providing your personal data you agree to your name, age, date of birth,postal address, email address and other personal data you supply ('personal data') being used by The company and Creative Scapes London Ltd and Creative Scapes Gardening Ltd.
(b) By providing your personal data for the purposes of plantings, deliveries or inquiries, you also agree that this data can be used by the Nursery.
(c) You  agree  to  your  personal  data  being  used  by  The  company  and  by  the  companies  we  use  to  help  us organise and administer your application and account so that we can send you updates and information by e-mail about  The Company:  (i)  'Garden  Club'  mailings  and  notification  of  any  programme  changes.  (ii) marketing and promotional materials about goods and/or services on offer at The company and/or Creative Landscape Ltd.

30.3 Retention: We will hold your personal data on our systems for as long as is necessary to administer your membership with The Club. If you cancel your registration as a member we will remove your Club Card details from our database. Your details may however remain on our customer database for the purposes of any future delivery and planting jobs.

30.4 Access  to  Personal  Data:  The  Act  gives  you  the  right  to  access  information  held  about  you  by  the Company. Your right of access can be exercised in accordance with the  Act.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.31.  


31.1 Each of the provisions of these conditions is separate and distinct from the others and if any of them is held by competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected.32.


32.1 The Client shall not assign, delegate or otherwise deal with any of his rights and obligations under the contract without the prior written consent of the Contractor.

32.2 The Contractor is entitled to assign its rights and conditions under the contract in whole or in part at any time.


33.1 This contract is made for the benefit of the parties to it and (where applicable) their successors in title and permitted assigns and is not intended to benefit or be enforceable by anyone else pursuant to the Contracts (Rights of Third Parties) Act 1999 or analogous legislation.

34.1 These terms, and any documents referred to herein, constitute the entire agreement between the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter they cover.

34.2 The Client acknowledges that, in entering into this contract, it has not relied on any statement, representation, assurance or warranty (whether made negligently or innocently) other than those expressly set out in this contract or in the documents referred to in it.
34.3 The Client and the Contractor agree that all liability for and remedies in respect of any representations other than those expressly set out in this contract or the documents referred to in it are excluded (except always that nothing in this clause or elsewhere in these terms shall seek to limit liability for fraudulent misrepresentation(s)).

35.1 This contract and any dispute or claim arising out of it or in connection with it or its subject matter shall be governed by and construed in accordance with the law of England and Wales.

35.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the contract.
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